AI customer support inside Outlook and Microsoft 365.
Microsoft is not an afterthought here. Outlook and Microsoft 365 get the same capabilities as Google — including shared and delegated mailboxes.
Many support organisations run on Microsoft 365, often with shared or delegated mailboxes and a well-defined administrative process around them. An AI assistant that treats Microsoft as a secondary integration will not survive that environment.
QlintAI connects to Outlook and Microsoft 365 with permissions granted explicitly through your tenant. It triages incoming mail, retrieves the company knowledge behind each question, prepares a reply, and can write approved drafts back into Outlook as normal drafts.
As everywhere else in the product, no external email is sent without a person approving it.
Shared and delegated mailboxes
Support rarely runs from one personal address. QlintAI is built for the shared and delegated mailbox setups Microsoft organisations actually use.
Drafts in Outlook
An approved answer can be created as an ordinary Outlook draft, so the last step stays in the client your team already trusts.
Administrative control
Mailbox access is granted by someone entitled to grant it, recorded, and revocable — separately from how people sign in to QlintAI.
Equal capability
Triage, context packs, grounded drafts and work tracking behave the same on Microsoft as on Google. Neither provider is a dependency for the other.
Connecting Microsoft 365, step by step.
- An owner or administrator signs in to QlintAI
- They connect the Outlook or Microsoft 365 mailbox and approve the requested permissions
- Shared or delegated mailbox access is verified before it is used
- Existing conversations are read to build context
- Company documents are uploaded and indexed
- Access can be withdrawn at any time from QlintAI or your tenant
Answers before you ask us.
Connect a Microsoft 365 mailbox.
Start with one shared support inbox and judge the prepared answers against your own standard.