Terms of Service

These terms apply when you create a QlintAI account or use the service. If you accept them on behalf of an organisation, you confirm you are authorised to do so. If you do not agree, please do not use the service.

QlintAI helps people who handle customer support by email: it triages incoming messages, retrieves relevant context and approved company knowledge, and prepares reply drafts. A person always reviews, edits and approves a reply before it is sent. QlintAI does not send customer email on its own.

You are responsible for the accuracy of your account details, for keeping your sign-in credentials secure, and for the activity of users you invite to your workspace. Notify us promptly if you believe an account has been compromised.

Connecting Gmail or Microsoft 365 is optional and separate from signing in. By connecting a mailbox you confirm you are entitled to grant that access. You can withdraw it at any time from your provider's account settings or from within QlintAI; QlintAI then stops syncing that mailbox.

• Do not use the service unlawfully, or to send spam or deceptive messages.
• Do not attempt to access another organisation's data or bypass access controls.
• Do not upload content you have no right to process.
• Do not attempt to disrupt, reverse engineer or overload the service.

Drafts, classifications and summaries are suggestions produced by AI models. They can be incomplete or wrong. You remain responsible for what you send to your customers, and you should verify facts before approving a reply.

You keep all rights to the email content, documents and knowledge you bring into QlintAI. You grant us only the permissions needed to operate the service for you, as described in our Privacy Policy.

We work to keep the service available and secure, but we do not guarantee uninterrupted operation. We may update features, and we will give reasonable notice of material changes that reduce functionality you rely on.

You may stop using the service and delete your workspace at any time. We may suspend or terminate access if these terms are breached or if required to protect the service or its users.

To the extent permitted by law, the service is provided as is, and we are not liable for indirect or consequential loss, including lost profits or lost data arising from your use of AI-generated suggestions.

Questions about these terms: legal@qlintai.com.